Shipping policy
Last Updated: Mar 2026
Who We Are
Happy Paws Pack (“we,” “us,” or “our”) operates the website happypawspack.com.au (the “Site”).
We aim to provide a seamless, transparent, and reliable delivery experience for all customers across Australia.
Shipping Costs
Standard Shipping:
Flat rate of $10 Australia-wide for shop orders.
Express Shipping:
Calculated at checkout using Australia Post MyPost Business Express rates.
Free Shipping:
Free shipping applies to all Subscription Boxes across Australia.
All shipping costs are displayed clearly at checkout before you complete your order.
Shipping Range
Delivery Area:
We currently ship within Australia only.
International Shipping:
Not offered at this time.
Order Processing Time
- Orders placed before 12:00 PM AEST are processed the same business day.
- Orders placed after 12:00 PM AEST are processed the next business day.
- We do not ship on weekends or Victorian public holidays.
You will receive:
1️⃣ An order confirmation email once your order is placed.
2️⃣ A shipping confirmation with tracking details once dispatched.
Delivery Timeframes
We ship primarily with Australia Post. Some orders may be delivered via Couriers Please or Aramex if they provide a faster route.
Estimated delivery times after dispatch:
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro VIC, NSW, SA | 2–4 business days | 1–2 business days |
| Regional Areas | 3–7 business days | 2–4 business days |
| WA, NT, Far North QLD | 5–10 business days | 2–5 business days |
Delivery estimates may vary due to courier delays, public holidays, or peak seasonal periods.
Shipping Process
- All orders are shipped with tracking.
- Deliveries can be made to residential, business, PO Boxes, and Parcel Lockers.
- If you are not home, your parcel may be left in a safe place or taken to a collection point.
- Signature on delivery can be requested at checkout if preferred.
Tracking Information
Once your order has shipped, you will receive an email containing your tracking link.
If you have not received tracking details within 2 business days, please check your spam/junk folder or contact us at info@happypawspack.com.au.
Lost, Damaged, or Delayed Orders
- Damaged items: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can assist you.
- Lost parcels: If your parcel is lost or delayed, reach out to us with your order number and tracking information. We will investigate with the courier and resolve the issue promptly.
Returns
Please refer to our Returns & Refunds Policy for full details on returning items.
Contact Us
If you have any questions about this Shipping Policy, you can reach us at:
Happy Paws Pack
3/670 Waterdale Rd, Heidelberg West 3081, Victoria, Australia
📧 info@happypawspack.com.au
📞 +61 439 899 558
🕘 Monday–Friday, 9 AM–5 PM AEST
Business Entity: Happy Paws Pack is owned and operated by Dayleen Evans, Sole Trader, ABN 67 793 163 402.