Privacy policy

Last Updated: Mar 2026

Who We Are

Happy Paws Pack (“we,” “us,” or “our”) operates the website https://happypawspack.com.au (the “Site”). We provide e-commerce products and services, including dog toys, treats, accessories, and subscription boxes. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Information We Collect

1. Personal Identification Information

We collect personal information when you interact with the Site, including when you create an account, place an order, subscribe to communications, or contact customer service. This may include:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order and transaction details

Payment Information:
Payment details are processed securely through third-party processors (e.g., Shopify Payments, PayPal). We do not store full credit card information on our servers.

Verification Data:
We may collect limited information to verify your identity or account details when required.

2. Non-Personal Identification Information

We may automatically collect information when you browse or interact with the Site, including:

  • Browser type
  • Device type and operating system
  • IP address
  • Pages visited
  • Time spent on the Site
  • Clickstream and usage data

3. Cookies and Tracking

The Site uses cookies and similar technologies to:

  • Recognise returning visitors
  • Store preferences
  • Maintain secure login sessions
  • Analyse site performance
  • Support analytics and advertising features

You may disable cookies through your browser settings, although some site functionality may not work correctly.

How We Use Your Information

We may use your personal information for the following purposes:

Provide and Maintain Services

  • Process and fulfil orders
  • Manage customer accounts
  • Arrange shipping and delivery
  • Facilitate returns and refunds
  • Provide customer support

Improve User Experience

  • Analyse visitor behaviour
  • Enhance site performance
  • Develop new features and services

Process Payments

  • Validate transactions
  • Prevent fraud
  • Communicate payment status

Communication

  • Send order confirmations and updates
  • Respond to enquiries
  • Send service-related announcements
  • Send marketing communications (unsubscribe at any time)

Legal and Security

  • Comply with legal obligations
  • Prevent fraudulent or malicious activity
  • Protect our business, customers, and systems

How We Protect Your Information

We implement reasonable technical and organisational security measures, including:

  • SSL (Secure Socket Layer) encryption
  • Secure payment processing
  • Restricted access to personal data
  • Routine monitoring for vulnerabilities

However, no digital system is completely secure, and we cannot guarantee absolute protection.

How We Share Information

We do not sell or rent your personal information.
We may share information only in the following circumstances:

With Service Providers

Including but not limited to:

  • Shopify (e-commerce platform and hosting)
  • Payment processors
  • Shipping and logistics providers
  • IT, security, and data hosting services
  • Marketing and analytics providers

Legal Compliance

We may disclose information when required to comply with laws, legal processes, or governmental requests.

Business Transfers

In the event of a merger, acquisition, or sale, customer information may be transferred as part of the transaction.

Relationship with Shopify

Our store is hosted and powered by Shopify. Shopify collects certain customer information to:

  • Operate the platform
  • Support secure payments
  • Improve merchant and customer services

Shopify may process personal information outside Australia.
For details, refer to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Maintain your account
  • Meet legal, tax, or regulatory requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is deleted or anonymised.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Update or correct your information
  • Request deletion of your information (subject to legal retention requirements)
  • Request a copy of your data
  • Opt out of marketing communications

To exercise these rights, contact us at info@happypawspack.com.au.

Unsubscribe links are provided in all marketing emails.

International Users

If you access the Site from outside Australia, your information may be transferred, stored, or processed in countries where our service providers operate.

Children’s Data

The Site is not intended for children, and we do not knowingly collect information from individuals under the age of majority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The updated date above reflects the most recent revision.
Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Happy Paws Pack
Email: info@happypawspack.com.au
Phone: +61 439 899 558
Address: 3/670 Waterdale Rd, Heidelberg West VIC 3081, Australia
Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

Business Entity: Happy Paws Pack is owned and operated by Dayleen Evans, Sole Trader, ABN 67 793 163 402.